FAQs

How long does it take for applications to be approved

Usually within 72 hours of application, but however it largely depends on the documents provided by the applicants.

How to Profile Banks Admin

To enable the bank(s) interface with the portal, each bank's admin has to be profiled by DPR's admin first on IMPEX portal. Upon completion of profiling, each bank's admin is expected to profile their respective branches/users on the portal. In order to profile any banks' admin, each bank is expected to send their request letter via email to "The Director, Department of Petroleum Resources, 7, Kofo Abayomi Street, Victoria Island, Lagos" . All request must be done on the respective bank's letterhead paper and must be signed by at least two (2) authorized signatories of the bank. Kindly send an email to impex@dpr.gov.ng for a sample template of this letter.

Can I Use the same profile to login both as a Marketer and as a Depot Owner

NO, the portal expects separate email addresses in order for you to access both accounts (Marketer & Depot Owner) Also ensure you use email addresses that you readily have access to.

Can I get a Refund on any money paid on Impex

NO. Once a payment is made on the portal, is not transferable or refundable to the applicant. We strongly advise that your confirm all your uploaded documents, before generate your Remita RRR code/make payment.

Why is my Depot not listed on the list of Depots on the portal

This means that your depot has not been profiled or is in-active on the portal. It could also means that your depot license has expired. If your depot license is still valid and active, kindly send an email to impex@dpr.gov.ng along with a copy of your valid depot license for verification and profiling.

Why is my depot is not showing when I select some product(s)

Ensure that you have a valid depot license and the affected product(s) is/are listed on the license.